Callen-Lorde Community Health Center
Informed Consent / ICATH Provider Yes
Sliding Fee Scale Yes
Callen-Lorde Community Health Center provides sensitive, quality health care and related services targeted to New York's lesbian, gay, bisexual, and transgender communities -- in all their diversity -- regardless of ability to pay. To further this mission, Callen-Lorde promotes health education and wellness and advocates for gay, lesbian, bisexual, and transgender health issues.
Monday 8:15 am – 8:15 pm
Tuesday 8:15 am – 8:15 pm
Wednesday 8:15 am – 8:15 pm
Thursday 8:15 am – 8:15 pm
Friday 9:45 am – 4:45 pm
Saturday 8:30 am – 3:15 pm
Visited this provider? Tell us about your experience.
Are you a provider or client? Do you see an issue with this referral? Let us know.
They got me letters for changing gender marker on documents within a couple weeks after a quick walk-in to find out what I needed (I was already a patient there). Wait for the walk-in (case management doesn't do appointments) was relatively short. Main downside was having to do it via a separate appointment, rather than just talking to my doctor when I was seeing them.
went there for years for hormones. had issues with the staff, they gave me a hard time getting my hormones. they would not check my T levels. they turned me away when I did not have incurance they took even though I went there for years and they could not turn me away but they did. I would recomed people to go elsewhere.
I have use Callen-Lorde for my HRT (MtF) for 2 1/2 years. My only complaint was the intake time (2 1/2 months), but once accepted as a patient, they have been fantastic to deal with. I would highly recommend them for low cost high quality healthcare. My HRT doctor spends time with me when I see her and I never feel rushed out like cattle.
Nurses and doctors on the adult staff generally have a good bedside manner, but you do need to be on top of things and know your stuff when dealing with them. Request they check your hormones every so often, ask about new ways of administering, study the health risks, etc. You might think they're being paid to be the experts on this, but they are not always very attentive.
There is a lot of turn over in desk staff, and they sometimes mess up while refusing to admit it. I've had appointments cancelled or changed on me, and when questioning staff about it, they acted like I was nuts. The last time it happened, I went home, checked the patient portal, and lo and behold, the time/date I arrived was correct. They made me wait an extra hour and go to an entirely different floor, treating me rudely, with no explanation. Also, people on staff have balked at giving me Metro Cards for nursing appointments and been dismissive when I questioned them. This happened to me twice, months apart, with different staff, both of them stating it was "new policy". It's not -- at the next appointment, I'd receive the card with no mention of a new policy.
The pharmacy is awful. They're disorganized, rude, and lines are always long. They never seem to remember any details about my prescription, and I always have to tell them to check my insurance so I don't pay full price. I understand that they're very busy, but they need double the staff and better computer systems.
Billing is also disorganized -- they charged me for something incorrectly last Spring, then when I called them to resolve it, they said they couldn't remove the charge, so I should just ignore it. Meanwhile their department is sending me letters about it.
Even their basic patient info is disorganized. They have my race listed incorrectly on their forms. I corrected it the last time I filled out an intake, and they ignored it. It's a wonder they can handle dealing with changing patients' names and gender markers.
I've been going there for 10 years because I thought it was my only resource. I have recently learned that even though my labs have been done regularly, my T levels were only tested once (6 months) after my hysterectomy. That was 2.5 years ago. I was told to play with my intake and see what works. This lead to a disaster because I'm not a doctor. My levels were just tested because I insisted and the doctor told me to take half of my dose now. If it wasn't for my disaster, I'd be taking the wrong amount. However, I don't trust their prescription now because it makes no sense. Needless to say, I'm going elsewhere now.
I've been here a few times for both gynecology and endocrine issues. They are terrible at follow up, absolutely terrible. The nurses are very pleasant, but my doctor was arrogant and dismissive. They mailed me a referral for another provider once and when I got someone else's referral and called to find out what was going on, the guy who made the mistake just covered it up so he wouldn't get in trouble. I feel like they may take advantage of the fact that they're the big game in town.